Programs
Work through the training programs assigned to you: levels, missions, assessments and due dates.
Open Programs to continue training assigned to you. You need a valid license. Each program contains levels, missions and personas.
Complete a mission
- Open a program.
- Select an unlocked level.
- Read its missions and requirements.
- Choose a persona to start a conversation.
Each conversation counts towards the missions whose conditions it meets. A ring beside each mission shows your progress.
Level 1 · Basics
- 3 conversations
- Minimum score 60
Level 2 · Objections
- 45 training minutes
- At most 5 filler words
Level 3 · Final
- Minimum score 80
- 0/3 attempts
Mandatory missions determine your progress. Optional levels do not count. The first level is open; later levels unlock after the preceding level is complete unless they are set to always be unlocked.
Mission requirements
| A mission can require | Examples |
|---|---|
| Conversations | A number of conversations with a selected persona, difficulty or conversation type. |
| Duration | A minimum or maximum conversation length, or total training minutes. |
| Score | An overall score or a score for a phase or criterion. |
| Speech metrics | Talk ratio, speaking speed, filler words or softeners. |
| Success | The conversation goal must be reached. |
Assessments
An Assessment level has limited attempts and no coach. Only assessment conversations count for it. Your best attempt counts.
- Attempt 1/362counts
- Attempt 2/378counts
- Attempt 3/371counts
You cannot start another assessment after using all attempts.
Due dates and program status
Check the due date on the program card or detail page. Your personal due date takes precedence if one is set. Sleak sends email reminders beforehand. You cannot start conversations in the program after the due date.
The list defaults to Active programs. Use Status to include Expired or Completed programs. Sort orders by Due date, Progress or name.
Draft programs are not available to learners. Ask your manager about a missing program or an incorrect due date.
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Last updated on 14 November 2026