Analytics
See how much your teams train, how their scores develop and which skills need work.
Open Analytics to compare training time, scores and skills. Set the time range and filters before reviewing or exporting results.
Owners and Admins see the whole workspace. Teamleads see the teams they lead.
The page itself is titled Analysis.
Filter results
- Choose the time range. The default is Last month.
- Select the filter values.
- Click Apply.
More filters contains Personas, Call Duration and Role. All charts, the table and the export use your selection.
| Filter | Selection |
|---|---|
| Teams | One or more teams. |
| Members | People in the selected teams. |
| Personas | Personas used for training. |
| Difficulty | Easy, Moderate or Hard. |
| Call Duration | Conversations above, below or exactly a duration in seconds. |
| Conversation Type | One or more conversation types. |
| Role | Workspace roles. |
Clear filters resets the selection. Sleak remembers filters in this browser. Privacy settings can hide filters.
Which conversations count
These rules explain differences from the conversation list. Conversations with a score of 0 add training minutes but do not contribute to scores.
Vanessa BrunsPracticeCounts
Ricarda HollmannAssessmentCounts- customer-call.mp3Self-uploadedImported
Deniz YılmazPracticeUnder 15 seconds
Ludwig AignerPracticeOutside the time range
Read the charts
Performance trend uses each person's last 5 scored conversations at each data point. The percentage shows the change over the time range.
Skills shows the selected conversation type. Without a filter, it uses the type with the most conversations. Hover over a phase to see its criteria.
Team activity shows the 50 most recent conversations. Click a conversation to open it.
The employee table
Under Employees you see one row per person:
| Column | What it shows |
|---|---|
| Name | The person. |
| Teams | Their teams. |
| Minutes trained | Their training minutes in the time range. |
| Avg. Score | Their average score in the time range. |
| Trend | How much their score went up or down in the time range, in percent. |
| Role | Their role. |
Trend uses the same average of the last 5 scored conversations as Performance trend. So a person's trend matches the chart when you filter by them. A dash means the person had no scored conversation in the time range.
People who didn't train in the time range appear with 0 minutes. Tick a person to filter the whole page by them.
Export
- Open the menu ⋮ at the top right.
- Click Export Excel.
The file contains one row per person with name, teams, average score, training minutes and their progress in each program. It uses your current filters.
Privacy and missing results
The Owner controls the visible detail under Settings → Compliance. The default detail level is User. Anonymous display hides teams and roles and prevents opening conversations.
User
Team
Workspace
Training, Performance trend, Skills
Team activity
Employee table
Excel export
Filter by teams
A notice explains results hidden for small groups. Widen your filters to meet the Minimum Group Size. The default is 5 people. See Compliance settings for the options.
Good to know
- Teamleads only see the people in the teams they lead, even without a team filter.
- Content Managers and Members can't open Analytics.
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Last updated on 14 November 2026